All you need to know about routine and emergency service requests

 

Two ways to request service

  • In the event of an emergency please call 911 for the Fire Department, Police Department or Emergency Medical Service.

  • Through your resident portal you can submit routine service requests, you can access this by clicking here.

  • Emergency Service Requests and routine service requests can be logged 24 hours a day 365 days a year by calling 866-777-4117

  • If you are locked out of your apartment call our Public Safety Office at 617-282-3555, there are charges associated with the lock out service.

  • Emergency service requests will be addressed immediately

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Emergency Service Requests

  • If you are locked out of your apartment call our Public Safety Office at 617-282-3555, there are charges associated with the lock out service.

  • No heat in cold weather or no air conditioning in extremely hot weather

  • Loss of electrical power, no hot water

  • Toilet clogs in apartments with only one bathroom or Sewer Backups

  • Water leaking from toilet, washing machines, dishwasher, or hot water heater, or any other water intrusion

  • Gas leaks or no gas or frozen pipes

  • Wild animal such as squirrel in apt

  • Natural disaster such as flood, fire, storm, or wind damage

  • Non working elevator

  • Security related issue, such as vandalism or broken window, door, or lock

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Vacation or business trip?

Plan ahead and let us know if you will be away for an extended period of time. We want to ensure your home is safe, so you can relax and put your worries to rest and enjoy your time away.

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Vacation and Safety Tips

  • For extended parking during snowstorms please contact our management team for tips

  • Check all appliances to guarantee they are turned off

  • Check cupboards for unwrapped food and empty the garbage

  • Check the refrigerator before you leave, and give perishables to a neighbor

  • Arrange to have newspapers and mail held until your return

  • Ensure that all windows are closed and locked, and that all window coverings are closed

  • Consider connecting a timer to lights or a radio to deter potential intruders